Terms of Use

1. Who these terms are with

The service is provided by Proxynet LTD, registered in the United Kingdom at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. These terms cover every proxy product offered through proxynet.io and app.proxynet.io.

2. Account and credentials

You are responsible for the security of your account. Do not share your panel login or proxy credentials with third parties. All usage through your account is attributed to you.

Tell us immediately if you believe your credentials have been compromised; we will revoke them and issue new ones.

3. Payment and balance

There is no mandatory subscription. You add credit to a wallet, the deposited balance sets your unit price, and you pay as you go. Your tier locks at the moment of deposit and stays fixed until the balance runs out.

ISP, datacenter and gaming products are billed per IP per month; residential and mobile products are drawn down per GB consumed. Remaining balance is valid across all proxy types and does not expire.

4. Acceptable use

You may use the service only in compliance with applicable law and with the terms of the sites you target. The following are strictly prohibited:

• Phishing, fraud, malware distribution and sending spam.
• Unauthorised access attempts, vulnerability scanning and penetration testing without permission.
• Denial-of-service attacks and any load intended to damage target systems.
• Child sexual abuse material, copyright infringement and trade in illegal goods.
• Collecting or processing personal data unlawfully.

5. Suspension and termination

If we find the rules above have been broken, we may suspend or close the account without prior notice. Where our network or other customers are at risk we cut access first and inform you afterwards.

You can close your account at any time. Remaining balance is not refunded on accounts closed for abuse.

6. Service availability

We operate to a 99.9% uptime target and try to announce planned maintenance in advance. Outages caused by upstream network providers, carriers or force majeure fall outside that target.

We do not guarantee continued access to any particular target site; their blocking policies are outside our control.

7. Refunds

If a technical fault prevented you from using the service, contact support. Where we cannot resolve it, we will consider a refund of unused balance or remaining term. Consumed traffic and elapsed IP time are not refundable.

8. Limitation of liability

The service is provided as is. Our liability for indirect loss, loss of profit and loss of data is limited to the amount you paid for the month in which the claim arose.

You remain legally responsible for how the data you collect through the service is gathered and used.

9. Changes and governing law

We may update these terms; the current version is always published on this page. We announce material changes in the panel or by email.

These terms are governed by the law of England and Wales. For questions, write to contact@proxynet.io.