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Every change made through the API (orders, renewals, auto-renewal, name and traffic limit, and so on) shows up on the organization's Activitypage with an API badge, and you can isolate it with the Source: API filter.

What gets recorded

  • All write operations, with the name and ID of the token that made them.
  • Token creation and revocation events.
  • Failed and refunded renewals.
  • Failed orders (Order Failed), along with whether the charge was refunded automatically or support is needed.

When you contact support

When you ask for help with an API request, send the request_id value from the error response; when you ask for help with a proxy connection, send the requestId value from the log record. The two are different: one identifies your API request, the other a proxy connection.